Find answers to common questions about our solutions, pricing, integrations, and support.
Wield Rose Smart Homes is an enterprise software and service platform serving diverse market segments including corporate, healthcare, education, e-commerce, and more. We provide tailored, scalable solutions backed by 24/7 expert support and a 99.9% uptime SLA.
We serve a wide range of industries, including:
Most clients are fully onboarded within 3–5 business days. Our dedicated implementation team guides you through every step — from account setup and data migration to staff training and go-live.
Yes! We offer a 14-day free trial with full access to all features — no credit card required. At the end of the trial you can choose a plan or let it expire with no charge.
Yes. Our platform is fully cloud-hosted on AWS with multi-region redundancy. We also offer private cloud and on-premise deployments for enterprise clients with specific compliance requirements.
Absolutely. All our platforms are mobile-responsive by default. We also provide native iOS and Android apps for key modules such as dashboards, approvals, and notifications.
We release minor updates and improvements every two weeks. Major feature releases happen quarterly. All updates are applied automatically with zero downtime via rolling deployments.
Yes. Our Partner Program lets resellers, agencies, and system integrators earn commissions on referred and managed clients. Contact our partnerships team to learn more.
We offer three tiers:
All plans include a 14-day free trial.
No long-term contracts are required. Starter and Professional plans are billed monthly with the option to switch to annual billing for a 20% discount. Enterprise contracts are negotiated separately.
Yes. You can upgrade at any time and the change takes effect immediately on a pro-rated basis. Downgrades take effect at the start of the next billing cycle.
We accept all major credit/debit cards (Visa, Mastercard, Amex), PayPal, and bank wire transfers for annual enterprise plans. All transactions are processed securely via Stripe.
Yes. We offer up to 40% discounts for registered non-profits and accredited educational institutions. Contact us with proof of status to apply.
We offer a 30-day money-back guarantee on all paid plans. If you are not satisfied within the first 30 days, contact support for a full refund — no questions asked.
We have 200+ pre-built integrations including:
Yes. We provide a comprehensive REST API with full documentation, SDKs for JavaScript, Python, PHP, and Java, and a sandbox environment for testing. API access is available on Professional and Enterprise plans.
Absolutely. Enterprise clients can request custom integrations built by our professional services team. Standard turnaround is 2–4 weeks depending on complexity.
Webhooks allow real-time event notifications to be sent to your endpoint. You can configure webhooks for any platform event from within the Settings dashboard.
Yes. All plans include self-service CSV import tools. Professional and Enterprise plans include guided migration assistance covering data mapping, validation, and rollback planning.
Yes. All data is encrypted at rest using AES-256 and in transit using TLS 1.3. Encryption keys are managed via AWS KMS with automatic rotation.
Yes. We are HIPAA-compliant for healthcare clients and GDPR-compliant for EU customers. We are also SOC 2 Type II certified and ISO 27001 certified. Compliance documentation is available upon request.
Yes. 2FA is available for all users via authenticator apps (Google Authenticator, Authy) and SMS. Enterprise clients can enforce 2FA organisation-wide via SSO (SAML 2.0, Okta, Azure AD).
By default, data is stored in AWS US-East. EU customers can opt for EU-West data residency to comply with GDPR. Enterprise clients can specify custom data residency regions.
We operate a responsible disclosure program. Critical vulnerabilities are patched within 24 hours. We run quarterly third-party penetration tests and publish a security changelog.
After cancellation, your data is retained for 30 days and you can export it in full. After 30 days, all data is permanently and securely deleted in compliance with GDPR Art. 17.
We provide 24/7 support via live chat and email. Phone support is available for Professional and Enterprise clients Monday–Friday, 8 AM–8 PM in your local timezone.
Typical response times: Live chat under 2 minutes, email under 4 hours, critical issues under 30 minutes for Enterprise clients. We maintain a 98% client satisfaction score for support interactions.
Yes. Every new client gets a guided onboarding session. We also have a comprehensive knowledge base, video tutorials, and live weekly webinars. Enterprise clients receive dedicated on-site or virtual training.
Yes. Our community forum has over 15,000 active members sharing tips, custom integrations, and best practices. It's a great place to connect with other users and get advice from our developer advocates.
We guarantee 99.9% monthly uptime (less than 44 minutes of downtime per month). Enterprise clients can negotiate a 99.99% SLA. Current uptime is tracked on our public status page.
Our infrastructure auto-scales horizontally using Kubernetes and AWS ECS. When traffic spikes, new containers spin up within seconds. Burst capacity is absorbed by our shared infrastructure pool.
Our platform natively supports PostgreSQL, MySQL, and MongoDB. Enterprise clients can connect to Oracle, MS SQL Server, and other JDBC-compatible databases via our enterprise connector.
Yes. Enterprise clients can deploy via our Docker images or Helm charts on any Kubernetes cluster — on-premise, AWS, GCP, or Azure. Our professional services team provides full deployment and maintenance support.
We support the latest two versions of Chrome, Firefox, Safari, and Edge. The platform is fully responsive on desktop, tablet, and mobile. Native apps are available on iOS 14+ and Android 9+.
Our support team is available 24/7. Reach out and we'll get back to you within hours.